Returns & Exchanges
We want you to love the products you buy from us, but if in the case you are not 100% satisfied with your purchase, you may return it to us within 30 days of the date you received it.
All we ask is that you return the item back to us unused and in the original packaging, and that the product is in the same condition as you received it in, tags and packaging still intact.
Change of Mind
Please note you will be responsible for all shipping charges to facilitate a change of mind return. We will issue you a full refund once the item has been returned.
The only exceptions to our returns policy are items which we cannot accept back due to hygiene reasons such as underwear, socks and swimwear.
Please note we shall deduct the cost of shipping from any refund if the order was shipped for free and the returned items result in your order no longer qualifying for free shipping.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Wrong Product Delivered
If we have sent you the wrong product we will do our best to rectify this straight away. Please contact us with your order details.
Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.
Yum Yum Store is confident in the quality of our products and are backed with a 12-month warranty, however if in the instance you do receive a faulty item we will endeavour to remedy this as conveniently as possible for you.
Address to be used for returns / exchanges:
17 Hathaway Avenue
Boulcott, Lower Hutt 5010
Please ensure you pack all products appropriately to prevent any damage during transit. Yum Yum Store will not be responsible for any lost or damaged products being returned for exchange or change of mind refund.